Terms & Conditions
- 1.Who are we?
- 2.Your acceptance of these Terms and conditions
- 3.Changes to these Terms and conditions
- 4.The Helpful Hector Service
- 5.Your use of our Website
- 6.Communication from or on behalf of Helpful Hector
- 7.Credit checks and References
- 8.Intellectual Property Rights
- 9.Third party websites and Links from Our Website
- 10.Information about you and your visits to our website
- 11.Financial Information
- 12.Our Liability
- 13.Viruses, Hacking and other Offences
- 15.Applicable Law and Jurisdiction
- 17.How to Contact Us
Thank you for visiting helpfulhector.com
Below you'll find a few important things you need to know about us and your use of our services. Please read these terms and conditions carefully before you start to use our services.
By using our website, you accept our terms and conditions, agree to abide by them, and agree to use our service only for lawful purposes.
If you do not agree to these terms and conditions, please do not use our service.
1. Who are we?
Helpful Hector is a registered trading name of Digitonomy Limited, registered in England and Wales (company number 08385135), registered office: Steam Mill Business Centre, Steam Mill Street, Chester, Cheshire, CH3 5AN. Licenced by the Information Commissioners Office, (registration number ZA007309).
2. Your acceptance of these Terms and conditions
If you do not agree to these terms and conditions, you should stop using and/or accessing our website immediately. If you breach any of these terms, your right to access and use our website will cease immediately.
We acknowledge our obligations to this agreement by performing the service you have requested. In doing so, we are the service provider and you are our customer.
We deal directly with you and have no obligation to any party other than you, our customer.
If you are accessing our service on behalf of someone else, our obligation is still with you, the customer. As our customer, the terms and conditions of this agreement apply to you, not with any other parties or agents that may be connected to you.
3. Changes to these Terms and conditions
We reserve the right to amend these terms and conditions from time to time by amending this page. The amended terms and conditions will be effective from the date they are posted on our website.
By continuing to use our website after changes are posted you are accepting our new terms and conditions.
4. The Helpful Hector service
Helpful Hector is not authorised for debt counselling or debt adjustment activities, but is an independent website created to help users find debt help and advice. Following completion of our debt assessment form, we will introduce you to one of our trusted regulated partners (“Our Partner(s)”) who will contact you by telephone to discuss your situation. This means we may receive a fee from the third party for successfully introducing you. You will not be responsible for paying this fee.
5. Your use of our Website
Our website is for your personal use only and you must not use it in any unlawful or fraudulent manner. You should only use our service if you a UK resident aged 18 years or over.
If you are using our website on behalf of another person, you are responsible for ensuring that they understand and agree to these terms and conditions. When you provide their information, you are confirming to us that you have their permission to do this.
6. Communication from or on behalf of Helpful Hector
We will stay in contact with you about your enquiry, for eg by emailing or texting your results to you, or confirming any “next steps.”
7. Credit checks and References
We do not carry out credit checks on you when you use our website to find a financial product or service.
However, Our Partners may use external credit reference agencies and credit scoring services to ascertain whether you are eligible for a particular product or service and that you meet their eligibility criteria.
Credit checks and credit reference agencies can also help prevent fraudulent applications. When you use our site to seek help with your debts, you agree to Our Partners using your personal information to prevent fraud and to verify your identity. This data may be used by a Credit Reference Agency or Fraud Agency and these agencies may keep a record of your information.
You are responsible for ensuring that the information you provide is true and accurate. Misleading information will be regarded as a breach of our terms and is likely to breach any agreement you enter into with Our Partners. Furthermore, misleading information may also result in the instigation of criminal procedures against you.
8. Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others to material posted on our website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
All rights in Helpful Hector are owned by us.
9. Third party websites and Links from our Website
If you leave our website to complete an application for a product or service on the website of one of Our Partners, it is very important that you read their terms and conditions to make sure you understand and accept them.
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
10. Information about you and your visits to our website
We aim to ensure that the material on our website is accurate and try to correct any errors or omissions as soon as we become aware of them. However, we cannot guarantee that our website is always accurate and error free. We therefore reserve the right to amend any information displayed at any time.
11. Financial Information
The information on our website is not intended to be construed as financial or other advice. It is provided to help you find the product or service that you consider is the most appropriate for your circumstances. If you think you need financial advice, you should contact a registered and qualified Independent Financial Adviser (IFA).
12. Our liability
We do not accept responsibility or liability for any loss or damage you may incur (whether directly or indirectly) in the following circumstances:If the information you provide to us is incorrect, incomplete or misleading; If the product or service you apply for is not appropriate for you; As a result of any acts or omissions of Our Partners regarding the product or service you are applying for, and/or As a result of your use, or inability to use our website due to circumstances beyond our reasonable control.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law including but not limited to the Financial Services and Markets Act 2000, as amended, ("FSMA") or any conduct of business rules developed pursuant to FSMA.
13. Viruses, Hacking and other Offences
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
You must not establish a link from any website that is not owned by you.
Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on our website other than that set out above, please contact us on our contact form by clicking here.
We aim to offer an excellent service to all our customers. If you feel that we have failed to provide our service or wish to make a formal complaint of any kind, please write to:
Steam Mill Business Centre,
Steam Mill Street,
A response will be provided promptly upon receipt of your letter of complaint.
If we do not resolve your complaint internally to your satisfaction, you may be able to refer your complaint to the Financial Ombudsman Service:Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
15. Applicable Law and Jurisdiction
These terms and conditions and your access to and use of our website (including any dispute or claim arising out of or in connection with them), shall be governed by and interpreted in accordance with English law.
You agree to submit to the exclusive jurisdiction of the courts of England and Wales in connection with these terms and conditions and your access to and use of our website.
This agreement is in English and all communications between you and us will be in English.
If any provision of these terms and conditions is found to be unlawful, invalid or unenforceable, that provision shall be deemed deleted from these terms and conditions and shall not affect the validity or enforceability of the remaining terms and conditions.
No failure or delay by us in exercising any of our rights under these terms and conditions shall constitute a waiver of that right nor will any single or partial exercise by us of any right preclude any further exercise of any right.
17. How to Contact Us
If you have any questions about these terms and conditions, or would like to contact us for any other reason, you can contact us:
by post: Customer Services Manager, Digitonomy Limited, Steam Mill Business Centre, Steam Mill Street, Chester, Cheshire, CH3 5AN, or
by email: please click here to submit a contact form.
Last updated 07/01/2020